Health and Beauty Guarantee
Our commitment to you
We have an iron clad 30 day money back guarantee on ALL our products. The 30 days begin when you receive your products, (not when you order them), so you have a full 30 days to try your products and make sure you are 100% satisfied.
product development and merchandise specialists go the extra mile to create and
connect you with choices that are better for your health and for the Earth —
yet deliver on comparable pricing, superior quality and value. We want you to be
completely satisfied with every purchase. If you are in any way dissatisfied
with a product you ordered, we'll exchange it, replace it or refund your money.
Easy Returns and Exchanges
To return any item, ship it to the address on your packing slip via insured mail, UPS or any other traceable method. Simply fill out the return information with refund or exchange instructions and include it in your return package. Original shipping charges are not refundable. If you would like to exchange an item for a different size, color or new item, we will gladly pay for the return shipping charges on the exchanged item back to you.
Online Privacy and Safety
We also now require a Credit Card Validation number with every order (also known as CVV2, CID or Card Value Verification)*. This number is a 3 or 4 digit code on your credit card that verifies the card belongs to you. On American Express it is 4 digits and on the front. On all other cards it appears on the stripe on the back.
This code is not stored on Organichealthandbeauty.com and we never see it! It is sent through a secure connection to your issuing bank for verification and ensures that anyone who does not have access to your card cannot place an order on Organichealthandbeauty.com. This is for your safety and to reduce fraudulent transactions.
Member of the "Safe Shopping Network"
SSN is a directory where over six million people each month come to find the best and safest web sites. Every member site is scored for safety, performance and usability so users can be assured that their purchase will be safe and secure.
We make every effort to ship in-stock items by the next business day. Please allow 7 to 10 business days for standard shipping.
Friendly, Knowledgeable Service
If you have any questions, comments or suggestions about your order, our products or our Web site, call our experienced, well-informed customer service team at 818-277-0493.
*CVV is a new authentication procedure established by credit card companies to further efforts towards reducing fraud for internet transactions. It consists of requiring a card holder to enter the number in at transaction time to verify that the card is on hand. The CVV code is a security feature for "card not present" transactions (e.g., Internet transactions), and now appears on most (but not all) major credit and debit cards. This new feature is a three- or four-digit code which provides a cryptographic check of the information embossed on the card. Therefore, the CVV code is not part of the card number itself.
> The CVV code helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. Each credit card company has its own name for the CVV code, but it functions the same for all major card types. (VISA refers to the code as CVV2, MasterCard calls it CVC2, and American Express calls it CID.)